1. Introduction

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These Terms and Conditions apply to all behaviour consultations and training programmes provided by Dawn Turner Clinical Animal Behaviourist(“we”, “us”, “our”) to the client (“you”, “your”). By booking a behaviour package with us, you agree to these Terms and Conditions.

 

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2. Behaviour Package Overview

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Our behaviour packages are designed to provide expert-led, structured behaviour support for dogs and cats with serious behavioural challenges. The programme consists of:

• Initial consultation (home visit).

• Follow-up sessions (online).

• Ongoing email and WhatsApp support for 3 months (silver package), 6 months (gold package) or 12 months (platinum package).

• At the end of your plan, it is possible to upgrade to the next package if required.

The programme is not a one-off session and requires commitment and follow-through from the client for best results.

 

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3. Booking & Payment

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3.1 Booking Process

• All behaviour programmes must be booked in advance.

• Bookings are confirmed upon receipt of full payment or an agreed instalment.

• A veterinary referral is required before the initial consultation.

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3.2 Payment Terms

• The full programme fee is payable in advance or in instalments as agreed.

• Payment must be made via bank transfer, card payment, or another agreed method.

 

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4. Cancellation & Refund Policy

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4.1 No Refund Policy

• No refunds will be issued if you cancel your behaviour programme once it has been booked.

This includes cases where:

• You decide not to continue with the programme.

• Your circumstances change.

• Your pet’s behaviour improves before the programme is completed.

 

4.2 Rescheduling

• If you need to reschedule a session, at least 48 hours' notice is required.

• Rescheduling is subject to availability and must be within six months of the original programme start date.​

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4.3 Provider Cancellation

• If we need to cancel a session due to unforeseen circumstances (e.g., illness, emergency), we will reschedule at the earliest available time.

• If rescheduling is not possible, we will issue a credit towards a future session.

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5. Client Responsibilities

To ensure the programme is successful, you agree to:

• Follow the training and management plan provided.

• Practice recommended exercises between sessions.

• Ensure all household members are involved and consistent.

• Disclose any relevant medical history or behavioural incidents.

• Ensure your pet is in good health and free from contagious diseases. Failure to comply with these responsibilities may affect results.

 

 

6. Liability & Safety

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6.1 Animal Behaviour & Risk Acknowledgement

• While we use science-based, ethical methods, no behaviourist can guarantee specific outcomes, as every pet is unique.

• Some behaviours may initially worsen before improvement is seen, which is part of the learning process.

• You acknowledge that working with animals carries inherent risks and agree to follow our safety instructions at all times.

 

6.2 Liability Limitation

• We are not liable for injury, damage, or loss caused by your pet before, during, or after the programme.

• Any training or behaviour modification is undertaken at your own risk.

• You are responsible for ensuring that your pet is under control at all times during sessions.

 

6.3 Veterinary & Medical Liability

• You confirm that your pet is in good health and has no medical conditions affecting behaviour unless disclosed.

• Any medical concerns must be addressed by a veterinarian before training begins.

• We reserve the right to pause or terminate the programme if we believe medical intervention is required.

 

 

7. Confidentiality & Data Protection

• We may collect personal data, including your contact details, pet history, and veterinary information.

• Your data will be used only for the purpose of providing behaviour support and will not be shared without your consent.

• We comply with UK GDPR (General Data Protection Regulation) to protect your personal data.

 

 

8. Force Majeure (Unforeseen Events)

We are not liable for failure to deliver services due to unforeseen circumstances beyond our control, such as:

• Natural disasters

• Illness or injury preventing service delivery

• Legal restrictions or travel limitations If an event prevents sessions from taking place, we will reschedule as soon as possible.

 

 

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with UK law. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

 

 

Final Agreement

By booking a Behaviour Programme with Dawn Turner Clinical Animal Behaviourist, you confirm that you:

• Have read and understood these Terms & Conditions.

• Agree to abide by the cancellation and no-refund policy.

• Understand that no behaviourist can guarantee specific results.

• If you have any questions, please contact us at info@dawnturner4pets.co.uk